FAQ

Frequently Asked Questions About Our Gift Boxes

Q: What is The Sheffield Gift Box? +
A: We create beautifully curated gift boxes filled with high-quality products sourced from Sheffield and the surrounding region. Each box is designed to showcase the best local makers, producers and small businesses.
Q: Can I customise a gift box? +
A: Yes! While we offer readymade boxes for every occasion, you can also build your own gift box by selecting from our range of locally sourced products.
Q: Do you offer corporate or bulk orders? +
A: Absolutely. We work with businesses to create customised gift boxes for clients, staff appreciation, and events. Contact us to discuss your requirements.
Q: Is it possible to create my own hamper? +
A: Definitely. If any of our readymade boxes aren’t exactly what you are looking for, just choose the products you would like and select one of the hamper buttons at checkout and we will sort that for you.
Q: How do I place an order? +
A: Simply browse our online shop, choose your gift box, and check out securely. For custom or bulk orders, please get in touch with us directly.
Q: Do you deliver outside Sheffield? +
A: Yes, we deliver across the UK. Shipping fees and times vary depending on the destination, which will be shown at checkout.
Q: Can I schedule a delivery for a specific date? +
A: We do our best to accommodate delivery requests. Please let us know your preferred delivery date at checkout or contact us to confirm.
Q: Do you offer same-day or next-day delivery in Sheffield? +
A: Yes, for local Sheffield addresses we may be able to arrange same-day or next-day delivery. Please contact us before ordering to check availability.
Q: How are the gift boxes packaged? +
A: Each box is hand-packed with care in recyclable, eco-friendly packaging. We also include a complimentary handwritten note with your personal message.
Q: Can I add a personalised message? +
A: Yes! You can include a message during checkout, and we will include it on a card inside the gift box.
Q: What payment methods do you accept? +
A: We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I return or exchange a gift box? +
A: Please contact us within 48 hours of receiving your goods and we will try our best to accommodate.
Q: How can I get in touch? +
A: You can reach us via our website's contact form, email, or social media. We aim to respond within 24 hours.